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Our secure online order form is designed to get your order processed as quickly
as possible.
This form allows you to make purchases by credit card, purchase order, check, or
wire transfer.
To begin your order, proceed to the online store.
The following sections provide information on the available online purchase
methods.
Credit Card
Providing your credit card information on our secure order form is the fastest
way to complete your order, and is very safe. Your order will be completed
immediately and your license information will be delivered within an hour of
your purchase.
If personal preference or company policy prevent you from providing your credit
card information over the Web, you can still use the online form to submit your
order, then send us your credit card information separately by e-mail, fax, or
mail.
Purchase Order
To place an order using a purchase order, you will be asked for your purchase
order number.
If you have purchased from us before, that's all we need.
If this is your first order, you will need to complete a credit
application and send it to us along with a copy of the purchase order
by mail or fax. Your order will be completed once we receive the purchase
order.
You will be sent an invoice by regular mail.
Payments are due within 30 days of the invoice date. Late payments are subject
to a late-payment fee of 1.5% per month, with a minimum $5 fee. Payment must be
made by check in U.S. dollars drawn on a U.S. bank, or by wire
transfer. Wire transfers are subject to a $15 fee imposed by our bank. Returned
checks are subject to a $50 fee.
Customers outside the United States:
please read.
Note: In some cases, determined at our sole discretion, we may withhold your
permanent license until we receive payment against our invoice. In such cases
we will send you a temporary license that will enable you to operate the
software for 60 days while we wait for payment.
Prepay by Check
If you wish to pay using a check (without being invoiced ),
complete the online order form and then send us your check, payable to "Arcana
Development, LLC". You will receive a pro-forma invoice by e-mail.
Checks must be in U.S. dollars and drawn on a U.S. bank. Returned checks are
subject to a $50 fee.
Customers outside the United States:
please read.
Note: If you choose this option you will not receive
your license information until we receive your payment. If you want to receive
your license immediately and be invoiced, use the Purchase
Order method.
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to Customers Outside the U.S. |
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Payment is due for the full amount indicated on your invoice or order summary.
Any taxes, duties, currency conversion charges, bank service fees, or other
fees and charges are your responsibility .
For orders to be paid by wire transfer we charge a $15 service charge. This
covers our cost for accepting the wire transfer; any charges
imposed by your bank are still your responsibility.
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